WhatsApp Chatbot

CAC Bank•2025

It provides interactive user experiences by handling basic and advanced functionalities. It uses a bot builder for common queries and JavaScript with Firebase for dynamic, real-time responses.

JavaScriptFirebaseWhatsApp Cloud APINode.js

Challenge

The bank was experiencing high volumes of customer service inquiries, leading to delays in response times.

Solution

I developed a WhatsApp chatbot that uses a combination of pre-defined responses and real-time data from Firebase.

Results

The chatbot reduced customer service inquiries by 30% and improved response times significantly.